Industry Updates
TuVox, a hosted, interactive-voice-response provider, will continue hosting Virgin America’s self-service systems through 2012.
Motivational Fulfillment and Logistics Services is now using SmartAction’s Virtual Agents to process customer-service inquiries with an artificial-intelligence engine.
Speech-recognition software by Vlingo can now be downloaded in the U.K., Germany, Italy and, Spain. Additional languages and devices are expected to be added over the coming months.
Verint Systems believes that its call-recording and speech-analytics technology can help public-safety departments by offering a easy way to analyze items like 911 calls.
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The future of speech is coming.
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Speech Recognition 